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Terms & Conditions

Terms & Conditions – Palomo Therapy & Coaching

Last updated: 9.1.2026

Welcome to Palomo Therapy & Coaching. By using this website or booking a session, you agree to the following Terms & Conditions. These terms ensure clarity, safety, and mutual understanding before we begin working together.

If you have any questions, you may contact us at info@palomotherapy.com.

1. Nature of Services

Palomo Therapy & Coaching provides Rapid Transformational Therapy (RTT) and related therapeutic and coaching services aimed at personal development and emotional wellbeing.
 

  • These services are not a substitute for medical, psychotherapeutic, or psychiatric treatment as advised by a doctor or other qualified healthcare provider.

  • We do not diagnose, cure, treat, or prescribe for any medical or mental health condition. Our work focuses on therapeutic support, personal development, and helping you understand and shift underlying beliefs, patterns, and emotional blocks.

  • You must not stop or alter medication without medical supervision.

  • If you have concerns about a medical or mental health condition, you should consult your doctor or another qualified healthcare provider.

  • You should never delay or discontinue medical treatment based on information from this website or from our sessions. Alway discuss medical treatment with a qualified doctor.
     

If we believe you may benefit from additional medical or psychological support, we may recommend seeking appropriate professional care.

2. Eligibility

You must be:
 

  • 18 years or older, or

  • a minor with verified parental or legal guardian consent
     

to participate in therapy services.
 

For safety reasons, RTT may not be suitable for individuals with certain medical or mental health histories.


Therefore, RTT is not offered to individuals with a history of psychosis, schizophrenia, epilepsy, or seizures, unless a qualified medical professional has confirmed that regression‑based therapeutic work is safe for you.
 

If you have any concerns about your mental or neurological health, please discuss them with the therapist before booking so we can determine whether RTT is appropriate.

3. Session Format

  • RTT sessions may last up to 2,5 hours.

  • Sessions are conducted online via Google Meet or in person, as agreed.

  • In online sessions, you are responsible for ensuring a private, distraction‑free environment and a stable internet connection for yourself.

  • Sessions include a personalised transformation audio recording, which is an essential part of the therapeutic process.

  • The personalised transformation audio recording will be sent to you via WhatsApp or e-mail, according to your preferences.

  • You agree to listen to the recording daily for at least 21 consecutive days after the session.

4. Intake Form & Pre‑Session Requirements

  • A completed Intake Form and signed Working Agreement are required at least 24 hours before the session.

  • Sessions cannot proceed without these documents.

  • You must inform the therapist of any relevant medical or mental health conditions (e.g., epilepsy, seizures, psychosis history) to ensure your safety.

5. Payment Terms

  • Payment is due 48 hours before the session to secure your booking.

  • Sessions will not be held without confirmed payment.

  • Payment instructions are provided via email or WhatsApp.

  • If you need alternative arrangements, please contact us in advance.

5.1 Payment Processing

Payments are processed securely through third‑party providers (such as Stripe or PayPal).

Palomo Therapy & Coaching does not store or have access to your full financial information.
 

Your payment details are handled according to the payment provider’s own privacy policy.

5.2 Currency

All prices are listed in Euros (€), unless otherwise stated. ​

​

The final amount and currency will be displayed before payment is completed.

6. Cancellation & Rescheduling

  • You may cancel or reschedule with at least 48 hours’ notice.

  • Cancellations or rescheduling within 48 hours are charged in full, unless due to a clear medical reason.

  • Missed sessions (“no‑shows”) are non‑refundable.

7. Confidentiality

  • Confidentiality is a core part of the therapeutic relationship.
     

  • The therapist is professionally and ethically bound to keep all information shared in sessions strictly confidential.

  • Your personal information will never be shared in a way that could identify you.

  • You are free to discuss your own therapy with anyone you choose.

  • Confidentiality may be broken only if:

    • there is an imminent risk of harm to yourself or others,

    • a vulnerable person is at risk, or

    • disclosure is required by law.

  • The therapist may discuss aspects of your case anonymously with professional colleagues for supervision or development purposes.

  • For full details on how your data is handled, please see our Privacy Policy.

8. Use of Google Workspace

  • We use Google Workspace (Google Docs, Google Meet, Gmail, Google Cloud) to deliver services and manage documentation.

  • Access to shared documents is restricted to you and the therapist.

  • Files are named in a way that does not reveal your identity.

  • The intake form is shared for one week and then removed from shared access.

  • Google acts as a GDPR‑compliant data processor.

9. Client Responsibilities

By booking a session, you agree to:
 

  • Be open, motivated, and willing to engage in the therapeutic process

  • Provide accurate information to the best of your ability

  • Listen to your personalised audio recording daily for 21 days

  • Attend sessions on time

  • Seek emergency or medical help when needed (RTT is not a crisis service)

 

If you are in immediate danger or experiencing a crisis, please contact local emergency services.

10. Suitability for Regression & Hypnosis Work

This therapeutic work may involve exploring past experiences or memories.
 

If you have a history of serious mental health conditions (such as psychosis, epilepsy, seizures, bipolar disorder or a diagnosed personality disorder), please inform the therapist before booking so we can determine whether RTT is appropriate and safe for you.
 

Only individuals who feel emotionally stable enough to explore past experiences should participate in regression‑based work. If you or your healthcare provider have concerns about your mental health, please discuss this with us before proceeding.

11. Intellectual Property

All materials provided during or after sessions — including personalised audio recordings, written content, and resources — remain the intellectual property of Palomo Therapy & Coaching.
 

You may:

  • Use the materials for your personal use only.


You may not:

  • Share

  • Copy

  • Reproduce

  • Distribute

  • Publish

  • Sell

  • Modify

  • Create derivative works
     

without written permission.

12. Results & Guarantees

RTT has helped many people; however, it is important to note that:
 

  • Individual results vary.

  • No specific outcomes can be guaranteed.

  • Testimonials reflect personal experiences and may not represent your results.

  • Your progress depends on many factors, including your willingness and motivation to engage actively in the process.
     

RTT® is a highly effective method for many people. Clients who show up fully, commit to the process, and engage with the follow‑up practices – such as listening to the personalised audio daily for a minimum of 21 days – often experience meaningful and lasting improvements.

13. Limitation of Liability

To the fullest extent permitted by law:
 

  • Palomo Therapy & Coaching is not liable for any direct or indirect outcomes of the sessions.

  • You are responsible for your own wellbeing, decisions, and actions.

  • Nothing in these terms excludes liability where it would be unlawful to do so.

14. Online Sessions & Technical Issues

  • You are responsible for ensuring a stable internet connection.

  • If technical issues prevent a session from taking place, we will reschedule at no extra cost.

  • We are not responsible for technical issues on the client’s side.

15. Website Availability

While we aim to keep the website accessible at all times, we cannot guarantee uninterrupted or error‑free operation.
 

Temporary downtime may occur due to maintenance or technical issues.

16. External Links

Our website may contain links to external websites.
 

We are not responsible for the content, availability, or privacy practices of these external sites.

17. Data Protection & GDPR

We process personal data in accordance with GDPR.
 

  • You have rights to access, correct, delete, or restrict your data.

  • We retain client data for 12 months after the last session, unless otherwise required by law or requested by the client.

  • International data transfers (e.g., through Google) are protected by GDPR‑compliant safeguards.
     

See our Privacy Policy for full details.

18. Website Content

All content on www.palomotherapy.com is for informational purposes only and does not constitute professional advice outside the therapeutic relationship.

19. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

20. Governing Law

These Terms & Conditions are governed by the laws of Finland and applicable EU regulations.

21. Contact

If you have questions about these Terms & Conditions, you can reach us at:
 

Email: info@palomotherapy.com

Website: www.palomotherapy.com

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